DiDi said that they will try to reply within 3-5 days. They suspended me within an hour for no reason.

“Today I had my account suspended for alleged fraudulent and dishonest behaviour.

These are harsh and totally unwarranted words and I demand that you take immediate action to restore my standing in Didi Advance.

If you have not done this within 12 hours I will report your unfair treatment to the NSW PTP Commissioner and to the NSW Department of Fair Trading.

Here are the facts. Please read them carefully before attempting to reply:

1. Today 21/12/2020, I accepted a trip from Joynton Avenue, Zetland to the Fish Market, Pyrmont
2. Half way trough the trip the trip, at 12:28 PM the trip was closed by DiDi.
3. I received a system message stating the same.
4. As I still had the passenger in my car I decided to complete the journey and to rectify the situation with you at a later time.
5. I then received another trip request which I had to refuse because of #4 above.
6. I dropped the rider off at Fish Market, Pyrmont and continued.
7. I then received the suspension notice that contained very serious comments about my character. I am still fuming.

A couple of comments about #2 above:
I. I Iearned from my passenger that she had not booked the ride. The ride had been booked by a friend.
II. The same friend then attempted to book another ride while my passenger was still in transit. This resulted in #2,3 4,5 and 6.

You need to fix the problem in your app and your system.

I now await your considered reply.