Ola has launched their ridesharing services more than a year ago in Australia, starting from a number of big cities including Sydney and Melbourne. Ola is currently accessible in 8 cities around Australia, they have even opened their services in three main cities in New Zealand, including Auckland, Wellington and Christchurch.
Has been operating for some time in Australia and New Zealand, Ola has a large number of users in this region. Last year Ola has managed to provide 1.5 million rides across Australia in just a few months of their presence. The number of their driver-partners also increased with the growing popularity of the app and increasing ride demands.
As an Ola rider (passengers) you may have experienced problems when using their rideshare platform like the loss of your personal belongings in the driver’s vehicle or any issues surrounding your trip. In addition, problems can also come to an Ola driver-partner when carrying out passengers such as fare adjustments, account activation and the like.
When experiencing troubles while using the Ola rideshare platform you are advised to contact support so that your problem can be resolved. Ola provides several ways for you to access the assistance that you can see below.
Ola Customer Service Phone Number
Calling customer support is the most common way for customers who want to contact for help. Because by calling customer support you can directly report the problems you face to the company representative and get a direct response.
Sometimes the response you receive might not be able to immediately solve the problem you are dealing with because they have to undertake inspections and coordination with teams from other departments.
Unfortunately, after searching for phone information in lots of websites, we were only able to find phone numbers from the driver support team, and here are the numbers.
For riders or passengers, Ola completes their Android apps with In-App support. So if you have a problem with one or more of your previous trips with Ola.
You can go to the Support menu and choose the previous booking that you have trouble with. You can also browse topics listed in the app Support page that match your issues.
Customer Support Email Address
If you have a non-urgent issue and you know your problem needs time to be resolved, you can ask for help via the e-mail address. Contacting support via email address is also useful when you don’t find the right topics listed in the in-app support, or when you have no access to the device where the Ola app is installed.
Ola does not differentiate between email support for driver-partners and riders, but your email will likely be forwarded to the right team or agent that matches with the issue you are having. The following are their support email:
- Ola Australia support email address
- Ola New Zealand support email address
Social Media Support
Social media is common these days, just about everyone has social media app installed into their phone and uses it on a daily basis. Social media can also be used by a company to provide support to its customers. For this reason, Ola also has several official social media accounts to provide assistance to their users.
Ola Australia and NZ have several official accounts on several social media platforms such as Facebook, Instagram and Twitter. The following are social media accounts that you can use to get help from Ola.
You also have the option to contact them via Twitter:
Driver Hub Office
For those of you who want to meet directly with the support team, you can go to the Ola Driver Hub Office and get in-person support. The Driver Hub Office can be found in every city where Ola is available in Australia such as in Sydney, Melbourne, Brisbane, Adelaide and others.
Moreover, driver-partners in New Zealand can also find hub offices in Auckland, Christchurch and Wellington. The Hub Office will assist you to solve all your issues as driver-partners including onboarding, account activation, and the like.