Hi, I have been delivering with Amazon Flex for the past few months with a Hyundai i30, a small vehicle that I decide on when registering on this platform. Together with this small hatchback, I have managed to complete dozens of delivery blocks. Unfortunately, this vehicle had a minor accident and needed immediate repair.

I plan to use my brother’s vehicle, which is a Corolla Hatchback. I will be using it for a while until my vehicle is repaired which may take a week or so.

I plan to use the replacement vehicle every day to deliver with Amazon. Usually, I will get a minimum of one delivery block per day, although sometimes I run two blocks.

Is it allowed to use a different vehicle when delivering with Amazon Flex? especially in Australia. Or do I have to notify Amazon when I use a different vehicle than the one I previously registered? Thanks.

Andreas – Australia

Hi, I’m sorry for the misfortune you have experienced. As we know to deliver with Amazon, we need at least a 4-door sedan or similar small car. During the registration process, we will also be asked to provide our car’s CTP insurance.

Regarding your concern about using another car to deliver with Amazon Flex, here we will try to explain a little more detail about it, especially in Australia, but it is possible that it also applies in other countries.

So, based on the information we got from some of the drivers, it’s fine to deliver with a car that isn’t listed on your Amazon Flex account. But you have to make sure of the type of replacement vehicle.

As we know, there are three types of vehicles that can be used to deliver Amazon parcels in Australia: sedans, large passenger vehicles and cargo vans. The delivery block lengths, driver pay and the number of packages that need to be delivered vary by vehicle type.

Changing to same vehicle type

If you are registered with Amazon Flex as a sedan driver and want to use another vehicle for some reason. So make sure you use a similar car as a replacement. Because many say that the staff on duty at the delivery station will not inspect your vehicle in detail.

For example, you signed up with Amazon by using a Hyundai i30 which is categorized as a sedan in this program. So you are not advised to bring a large passenger or van when you come to the delivery station because it will be easily noticed.

In this case, your account is assigned to the sedan, so you can temporarily carry another vehicle as long as it has 4-doors, large enough to safely carry you and your packages. Almost any sedan, hatchback or station wagon can be a replacement vehicle for your account.

Temporary switch to a different vehicle type

When registering with Amazon Flex you will be asked to specify the vehicle type you will use. Amazon has divided the types of vehicles into three based on the capacity of these vehicles to transport parcels.

If you register a cargo van in this program, but you show up in a small car, then you will be told to turn back and they will cancel the block. Because the sedan obviously won’t be enough to carry a cargo van block.

So, advice from fellow drivers if you want to change vehicles temporarily, make sure you drive the same type of vehicle when you come to the delivery station to pick up packages. Because according to them, the officers there only check your account and don’t pay too much attention to the details of the vehicle as long as it matches with the type of vehicle registered on your Amazon Flex account.

Change vehicle via an app

If you have plans to use the replacement vehicle for a long time. It is highly recommended to register it into their system. You can change the vehicle information of your Amazon Flex account directly from the app, without the need to contact the support team.

The menu for vehicle replacement can be found in the main menu > Settings > Personal information > Vehicle. If the app user interface has not changed, you can click on the box to change the information. This will certainly make you more confident than coming with an unregistered vehicle at the delivery station.

Changing vehicle from sedan to cargo vans or vice versa

Are you currently registered as a sedan driver on Amazon Flex but own another vehicle of a larger size such as an SUV (or maybe a van) and are thinking of using it to deliver the customer packages? Fortunately, this is still possible in this program.

Amazon Flex allows its delivery drivers to change vehicle types whenever they want, as long as the vehicle meets the specified requirements. Switching your current small vehicle to larger vehicles will open up opportunities for longer blocks and better pay.

To start the replacement process, you can start by contacting customer support via email. Later they will ask for more detailed information about the vehicle you will use, such as vehicle make and model.

Once the change is approved, they will change the vehicle type in their systems and you will receive a confirmation email afterwards. After that, you can confirm this change by looking at the vehicle in the driver application. And you should also start receiving delivery block offers according to the type of new vehicle you registered.

However, according to several fellow drivers who have changed their type of vehicle to a larger passenger vehicle or van, they experience problems when they want to return to a sedan. Their application to return to a smaller vehicle takes a very long time to process.

This happened probably because they were also put on a waiting list to become sedan drivers, together with new drivers who had just signed up for the program. Depending on the demand, this queuing process can take weeks or even months.

Our advice, consider carefully before requesting to change the vehicle to a different type for Amazon Flex. Especially from sedans to larger vehicles. Because many drivers regret that they have changed their vehicle because there are some things that are not in line with their expectations.

Last Updated on August 4, 2022
Category Driver Guide


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