Driver ratings that we can see on each rideshare platform are useful for measuring the quality of the driver-partners. Just like drivers, riders also have a rating system that can be used to measure riders when using the rideshare platform.
This rating was created to maintain the driver’s quality of service to passengers. When a driver’s rating falls below the average ratings, they should expect to accept various consequences. And the worst thing is driver account deactivation due to below the community average ratings.
Driver rating for a rideshare driver is important, it is quite difficult to get a perfect rating or 5-star driver rating because of several things such as differences in expectations of each rider to the services of a driver.
For example, there are riders who have no problem if the driver arrives a few minutes late, but there are some riders who take it as a problem then giving the driver a less rating at the end of the trip.
For this reason, to avoid unfair ratings for its drivers, some rideshare platforms such as Didi have improved its rating system so that drivers will no longer receive unfair ratings from riders for something out of their control.
If you are a Didi driver-partner, they will adjust your account rating when they detect you receive an unfair less than a 5-star rating from a passenger.
Drivers will receive an email with the following explanation, “we detected that you received a rating of less than five stars yesterday due to traffic or an app error. As this wasn’t your fault, the rating won’t count toward your average rating.”
This is an advantageous feature for drivers because they will no longer be blamed by riders (by giving them a low rating) for the misfortune that was not their mistakes.
Not only Didi, but this kind of feature must also be run by every rideshare platforms, especially Uber as the biggest rideshare platform in the world. So that it can create a fair assessment between drivers and riders and foster mutual respect between the two.