Since coming to Australia in 2016, Uber Eats provides an opportunity for its partners to deliver in accordance with the vehicles they have. When registering, you will be given the choice of delivery with a car, motorbike or bicycle. Each vehicle choice has different requirements.
For those who want to deliver with Uber Eats using a car or motorcycle including a scooter, delivery partners are required to have several requirements such as proof of identity which can be an Australian Passport or Birth Certificate. For non-Australian citizens, partners must be able to show the right to work in the country.
In addition, delivery with a four-wheeler and motorbike also requires you to have a full Australian driver licence, vehicle insurance as well as vehicle registration.
For bikers, the requirements are much easier. You don’t need a driver licence to be able to drive a bike. You also do not need vehicle insurance and vehicle registration. You can learn more about Uber Eats delivery driver requirements in Australia.
As a result of easy requirements, so many people are interested in looking to be a delivery driver. Some of them are students and non-Australian citizens who have not yet met the requirements to get a full Australian driver Licence.
Why is the driver using a car or scooter on a bike account?
Riding a bike is tiring some persons since we have to pedalling a bicycle to the restaurant and then deliver the meals to the customer. Not only that, after picking up the food, bikers have to carry a big hot or insulated bag which is heavy enough depending on the amount of food and drinks inside it.
For this reason, there are some rogue delivery drivers who use unregistered vehicles type. They use a car or motorbike for deliveries even though their Uber Eats account is registered with a bicycle.
Not only violates the guidelines set by Uber, but this action also has the potential to violate state regulations. As a consequence of this action, you may lose access to using the Uber Eats driver app, in other words, they might be able to deactivate your account.
How Uber detected the incorrect vehicle type used
How can Uber know if you are using a vehicle that does not match with the one registered in your account? It’s very easy for a technology company like Uber to detect this sort of thing. Uber records your driving speed when you go online through the driver app installed on your smartphone.
As we know, typical bicycle speed on road is 25 km/h, so when you drive with a car or motorbike which is certainly speedier, then Uber might flag your account then investigate your activity. The following is a snippet of notifications that drivers receive on their app.
Our records show you registered with Uber Eats to deliver by bicycle only. But our systems have detected the continued suspected use of a car, scooter or motorbike for deliveries.
It is against your contract to use the car, scooter or motorbike to complete delivery when you have signed up as using a bicycle. If this continues, you risk being temporarily unable to deliver with Uber Eats.
The use of an incorrect vehicle affects:
- The kind of trips you are eligible for
- Potentially your insurance and liability in the event of an incident
- Ability to access restaurants and consumers.
When the system detects you are regularly driving faster than a bicycle can do, there is a possibility that Uber will temporarily deactivate your account and require you to update your documents with additional requirements for motorbike or cars. The following are examples of warning messages that you might receive.
Our systems have consistently detected the use of the incorrect vehicle type to complete deliveries. Unfortunately, your access to the Uber app has been temporarily removed.
To get back online please upload the following documentation in the Uber Driver App.
- A full Australian Driver’s Licence
- Vehicle insurance policy (third-party property or comprehensive)
- Vehicle registration
How to get reactivated due to incorrect vehicle type
Because the system records driver riding speed, real bikers might get this message too when they drive too fast. This has happened to some delivery drivers who consistently ride their bike at more than 25 km/h also get the same warning message from Uber and then temporary deactivated.
If you believe the type of vehicle you are using for deliveries matches with the one you’ve registered when signing up with Uber Eats, then you can immediately come to the nearby Greenlight Hub and don’t forget to bring your bike. Just in case they ask you to take a picture of your bicycle, as proof to reactivate your account.
If you are living in a city where there is no Greenlight Hub available, getting in touch with the driver support via phone call or email can be an option, although the reactivated time might be a little longer than coming directly to the Hub.