Menulog was one of the first companies that run an online food ordering service in Australia, it was founded in 2006 and headquartered in Sydney, about ten years before Uber finally unfold its food delivery service in the country through Melbourne.
Has been operating for more than 12 years making Menulog one of the most popular food ordering services in the country. They have worked with more than 12,000 local restaurant partners around Australia and over 800 restaurant partners across New Zealand.
When they first arrived, the Menulog did not serve food delivery because they did not delivery partner or couriers to do that. They only facilitate ordering food via their native mobile apps and easy to use websites.
However, due to increasing demand and the arrival of new players in the food delivery service, especially from Uber Eats which has thousands of delivery partners. Menulog decided to start recruiting independent contractors to help them deliver food orders, especially from restaurants that do not yet have their own specialized courier.
The Menulog does have massive restaurant partners in most cities and suburbs across Australia. Their food ordering service even serves several cities where Uber Eats and Deliveroo haven’t opened their service yet.
However, the food is delivered by restaurants or you can take it yourself at the restaurant after the food is ready.
Where can I Register as a Menulog Courier
Although the Menulog is available in most cities and suburbs in Australia, they open courier registration (independent contractor) only in a few big cities around the country.
From the information we got during the delivery partner registration process, you can only choose the following cities.
|New South Wales||Sydney, Newcastle, Central Coast, Illawarra, Wagga Wagga, Orange|
|Victoria||Melbourne, Bendigo, Bendigo, Ballarat, Shepparton, Mildura, Albury–Wodonga|
|Queensland||Brisbane, Gold Coast, Sunshine Coast, Melton, Mackay, Rockhampton, Sunbury, Toowoomba, Townsville|
|Western Australia||Perth, Bunbury|
The list of cities is likely to changes because there are several cities where you can find Menulog couriers delivering food but not in the list above.
Menulog Driver Requirements
To be approved as a Menulog courier partner in Australia you need to obtain several requirements set by local authorities and company, be it personal requirements, vehicle requirements or additional requirements.
- Personal Requirements
The requirements are related to your personal information including your proof of identity. As long as you are at least 18 years old, and have some personal documents below you can provide courier services to the Menulog.
- Vehicle Requirements
The requirements are related to the vehicle that you will use to deliver food. You can choose to use a car, motorbike or scooter to deliver via the Menulog platform.
- Your vehicle should be a 1990 model or newer.
- The vehicle have a CTP insurance.
- The vehicle is registered in Australia.
- Additional Equipments
As an independent contractor, you are free to use your own equipments such as insulated/thermal bags and phone holders. However, Menulog also provides a full range of delivery kit that you can buy.
Step by Step Menulog Driver Registration
If you currently live in a city where the Menulog needs new independent contractors for food delivery, you can immediately register online, even with your phone. Here we explain briefly how to apply as a Menulog delivery partner:
- Menulog Official Site
To start the Menulog Delivery Driver registration you can directly go to their official registration page.
- Initial registration details
After landed at the registration page, you will see several fields that you must fill.
- Name: Your first name and last name.
- Email: Make sure you can access the email account.
- Phone number: Your current phone number without Australia country code (+61), just enter a phone number starting with zero.
- City: Enter the name of the city where you can deliver. It doesn’t have to be a place where you live.
- Starting Address
Right after clicking Create Account button, you will redirect to a page that asks you to specify the starting address for the delivery zone.
- Menulog Delivery Zone
Next, you will see a Delivery Zone, it is an area within the city where you can receive and deliver food orders. The delivery zone is implemented so that the distance of delivery is not too far and the eater receive the food as soon as possible.
- Vehicle Type
After confirming the delivery zone, you will enter the Menulog Courier Portal. Initially, you will be asked to choose a vehicle type between car/motorbike/scooter or a bicycle.
- Documents Requirements
The first step is Docs. Here you are asked to input and upload the personal and vehicle docs that we mentioned earlier in Courier Requirements. Requested documents such as Driver’s License and Vehicle Registration/Insurance Certificates.
- Schedule a Call
You will be asked to complete a quick screening call with the Menulog team.
- Banking Info
Here you will be asked to enter your bank account number which is useful for receiving payments every week.
- Menulog Courier App
You will be given instructions about the Menulog Courier app, such as where you can download it, how to use it for pickup and delivery.
- Courier Bag
To maintain food temperature, during the delivery process a commercial-grade thermal bag is required. If you don’t have it, you can buy one from Menulog.
- Onboarding Completion
After successfully passing all step of registration and your documents have been approved, you can immediately receive an order and start earning money with Menulog.
Menulog Driver Pay Rate
Just like any other gig-economy delivery jobs, you can determine yourself when you are available to deliver with Menulog by deciding your own availability in the app.
So, how much Menulog drivers earn depends on how many shifts drivers get along with several other factors. Listed here are some of the factors that affect the earnings of Menulog courier partners.
The Menulog has its own delivery systems which useful to match the volume of orders with the required number of drivers. They will provide shifts in accordance with your weekly availability that has been previously planned.
Keep in mind, even though you’re available at the scheduled date and time, MenuLog will only assign you a shift when they need more drivers in your area.
- Delivery distance and driving time
According to details on the Menulog website, a delivery courier earns money through a delivery fee that will be charged to customers for each completed food delivery. The delivery fee is calculated based on the distance of the restaurant to the customer’s location and the driving time when the courier delivers the order.
- Driver’s location
The location where the driver is online with the platform is one of the factors that significantly determines the income of Menulog driver-partners.
For example, a courier who drives in the CBD area during lunchtime should receive more delivery requests than those who drive in a suburb, but the opposite happens at night, a courier in the suburb will receive more delivery requests during the night.
- Day of the week
The number of orders from customers can vary depending on the day of the week. As in general, delivery requests will increase at the weekend, because lots of people stay at home.
As you may know, gig-economy delivery driver pay fluctuates based on demands, the same income every week will not be the same, can be greater or less than the previous week.
However, some Menulog drivers around Australia with a minimum of one shift a day and sometimes pick up open runs for a total of 10-12 delivery orders every day, they get around $700- $900 a week for 40 hours or around $20 per hour average.
Down below we provide examples of Menulog daily earnings drivers (in Perth) and weekly earnings (in Melbourne).
How to get more Menulog Shifts
Unlike Uber Eats that allows you to go online whenever you want, Menulog limits the work hours of its delivery courier every day based on your weekly availability that you have set before you start. This is done to make sure an area doesn’t get overloaded with too many couriers so every driver has a bigger chance of making some money.
The best way to get more shifts when you just get approved as a delivery driver is to make yourself available consistently, seven days a week, so Menulog knows when you want to work and schedule you more shifts in a week.
Usually, every shift lasts about 3-4 hours and each driver gets one shift every day. If you’re lucky they will give you double shifts a day.
Based on the experience of several drivers, new drivers should set their availability before midnight every Wednesday. They will receive runs on Thursday and still be able to pick up open runs throughout the week.
Menulog Driver Payment
Drivers will be paid on a weekly basis to the bank account that you entered during the courier registration process. You can access the detailed summary of each delivery job that you have completed and how much you have paid inside the courier app or courier portal.
From the information we got from several courier partners in Australia, the Menulog usually processes weekly payments on Tuesday. Most drivers receive it on Tuesday evenings, but it can take up to Friday for the payment to reach your bank.
Menulog Driver Contact
During the Menulog delivery driver registration process, you will receive an email from the company regarding your registration status. There you will be able to find a driver support email addresses and phone numbers to make contact with. For those who don’t know, as a courier, you can try to contact Menulog on this number 1300 664 335.
The most common feature used by delivery couriers to contact the Menulog support team is to use Live Chat. This feature is often used by drivers to reassign the delivery order when they want to decline the running job to be given to someone else.
As you may know, currently there is no decline or cancel button on the app, once you get the job you have to run it or ask support to reassign it.
You can also use the Menulog live chat support to report other problems such as unable to contact the customer who does not answer phone calls or no one is inside the house.