As a Didi driver, you may have faced a couple of problems with this rideshare platform, such as new driver activation, account deactivation, fare adjustments, report an accident or incident. If you have experienced any of these or other problems then all you have to do is contact Didi support in Australia.

Didi is a new rideshare company in the country, so there are some driver-partners who are less familiar with how to contact support when they encounter problems. No need to worry, your problem will be handled properly, just like other rideshare companies, Didi also provides several ways for its drivers to be able to get assistance.

You have the option to get support, remotely or in-person support. Remotely, you can get support by contacting support services for drivers via phone call or email. Another option is to visit Didi Representative Office in Australia or commonly known as Driver-Partner Hub.

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Visiting the driver-partner hub is the best way to get in-person support directly from Didi employees so that your problem will be quickly resolved.

Here is the list of Didi Driver-Partner Hub address in Australia which we found from several sources such as Didi Official Facebook Page because we were unable to find any representative office address on their Official website.

  1. Didi Office Melbourne
    Melbourne is the first city where Didi operated in Australia in 2018. They chose this city because it has a very potential rideshare market, the most livable city and 2nd most populous city in Australia is a magnet for global rideshare companies. In the city, they have to compete with several other global rideshare companies such as Uber, Ola and Bolt.

    Normanby Rd, Port Melbourne VIC 3207 – Closed
    Driver Requirements in Victorian State

  2. Didi Office Geelong
    Geelong is the second city where Didi launched its services in Australia. This port city was chosen because it is the second-largest and most populous city in Victoria and located near the state capital, Melbourne.

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    Bellarine Highway, Newcomb VIC 3219 – Closed

  3. Didi Office Sydney
    After a long delay, Didi finally officially announced if they would operate in the capital state of New South Wales, Sydney. However, they still haven’t announced the date yet, but they have recruited drivers there.

    George St, North Strathfield NSW 2137 – Closed
    Possibly located on the WOTSO Workspace. Address obtained from a driver who received a text message from Didi to complete the docs.
    Driver Requirements in State of NSW

  4. Didi Office Newcastle
    Didi skips Sydney and prefers Newcastle in March 2019 as their first city in New South Wales. The city was chosen because it is one of the most populated metropolitan areas in the state of NSW so it is very potential for the rideshare market.
  5. Didi Office Brisbane
    Didi opened their service in Brisbane about 4 months after it opened in Newcastle, in July 2019. As the third most populous city in Australia and the capital of Queensland, Brisbane is the right choice to open up their ridesharing services in the northeast of the country.

    Cleveland St, Stones Corner QLD 4120 – Closed
    Driver Requirements in State of QLD

  6. Didi Office Gold Coast
    After Brisbane Didi added the Gold Coast as their second operational city in QLD. This coastal city is approximately 66 kilometres south-southeast of the state capital and is the sixth-largest city and is also included in the most populated city in Australia.

    Railway Street, Southport QLD 4215 – Closed

  7. Didi Office Sunshine Coast
    It’s easier to get Didi ride in the State of Queensland because you can find their rideshare services in much more cities. After Brisbane and the Gold Coast, Didi is also available on the Sunshine Coast, the third most populated area in the QLD and the 9th most populous city in the country.

    Pikki St, Maroochydore QLD 4558 – Closed

  8. Didi Office Perth
    Once available in several cities in eastern and southern Australia, Didi also began to develop services in the western part of the country. The rideshare giant now also serves Perth the capital of Western Australia, the largest and most populated city of the state.

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    Selby Street North, Osborne Park WA 6017 – Closed
    Driver Requirements in State of WA

Update

From some of the feedback we have received, every Didi Hub Offices in Australia listed below have been permanently closed. Apparently, the hub offices were set up in various cities only during the initial launch period of each city.

So, when their service has just launched in a new city, they will rent an office space and make it a temporary driver hub office. After the hub operates in a few months or after quite a lot of drivers in the new city are joining their platform. Didi will close the Drivers Hub Office then move the driver support to online.

If Didi just came to your city. To get more certainty of the location, you should contact Didi first before coming to the address below.

Last Updated on April 29, 2021
Category Rideshare App

20 Comments

talia · June 1, 2020 at 12:41 am

1800 870 097 support number line is not working part from email how else do we contact support ? might want to check ur 24/7 advertising if no one can actually get through, have seen many other people complaining about the same thing.

    Md mosharof hosen · August 18, 2020 at 12:08 pm

    I couldn’t open my app

      Dennis · June 18, 2021 at 4:45 pm

      photos include old license and receipt of renewal of old drivers license. Drivers license has been renewed photos include front and back of drivers license Transport Depart. Has posted new D.L. in post and i wont receive for 2 weeks.

      Wendy hamilton · July 11, 2021 at 10:51 am

      Left my phone in a DiDi car last night and can’t contact anyone regarding this issue.

Lawrence Xu · July 11, 2020 at 12:34 pm

I worked for a few weeks already, but I can’t see didi send money to my bank account. I can’t talk anybody. I can’t find your office and telephone. What can I donow?

Kelly Grimster · July 19, 2020 at 7:31 pm

Can you send me 2 new DiDi stickers for my new car, please.

Kelly Andrew Grimster · July 19, 2020 at 7:32 pm

I need some new stickers for my car.

    Marwan chamoun · May 11, 2021 at 6:53 am

    I’m driver with DiDi and my account Is suspended

Bharat · September 15, 2020 at 11:38 am

I need the Didi stickers for my car please

Stephen Foster · December 9, 2020 at 10:32 am

I am sick of leaving messages to Didi they are bloody rude and do not reply
I have left messages regarding safety also about rider leaving a phone in my car also re incorrect payments so I do not think Didi is a truthful company
Research shows they are owned by the Chinese government department of science so they are treating their Australian partners badly as well Not a good company

Sirous Hoveyes · December 15, 2020 at 12:51 pm

Hi. Im looking for contact number and address from didi. please send me.thanks

Amber · December 22, 2020 at 3:31 pm

Due to Covid-19, all offices are currently closed.

Sher shah · March 13, 2021 at 12:44 pm

I am uploading my documents but it’s not working can you please help me

Elise Grant · March 21, 2021 at 4:17 pm

I would like to order some new stickers for my BMW

Marwan chamoun · May 11, 2021 at 6:38 am

Iam driver and my account not activated
I surprised about your report
The trip was completed
I picked up the customers from home going to hothlane drive in craigeiburn and on the way they add another trip to back home so when I get there I wait for 7 minutes for them and I returned them home in meadow hight then I completed the fare
You should check on your map the way of the job
I never do it in the past and you can check my job history 7000 trips in three years working with you and my rating is diamond
Please I ask you to do a serious investigation about this trip
Thank you

Marwan chamoun · May 11, 2021 at 6:41 am

home so when I get there I wait for 7 minutes for them and I returned them home in meadow hight then I completed the fare
You should check on your map the way of the job
I never do it in the past and you can check my job history 7000 trips in three years working with you and my rating is diamond
Please I ask you to do a serious investigation about this trip
Thank you

Marwan chamoun · May 11, 2021 at 6:47 am

I’m driver with DiDi and my account suspended I completed the trip with the customers but they send email that I completed the trip without the customers

Mahimda Godakandaarachchi · July 24, 2021 at 10:52 am

What is address to insert when I claim for from Govt due to COVID Lockdown. In application they ask the employer address. When I entered Normanby Road Port Melbourne it says incorrect

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