After six years of building a food delivery business in North America and becoming the largest market share then beat some of its rivals such as GrubHub and Uber Eats. DoorDash finally chose Australia for their first expansion outside its homeland in early September 2019.

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In Australia, DoorDash picked Melbourne as the first city where Australians could try their on-demand food and groceries delivery service. There are several reasons why they selected this city, Melbourne is the most liveable city in the world, another reason is the city also named among the top foodie cities around the world.

In the on-demand food delivery industry, DoorDash is certainly not alone in this country, several companies are offering similar services, ranging from the Australian founded company Menulog, the UK based company Deliveroo and the current market rulers who are also their rivals in its homeland, Uber Eats.

Where is DoorDash Available in Australia?

Aside in the capital of Victoria and New South Wales, DoorDash also plans to expand its services to the suburbs of cities and then several regional cities around it. They also plan to spread its wings to other parts of Australia such as Brisbane and Adelaide in early 2020.

DoorDash Australia Cities
State City/Region
New South Wales Sydney
Victoria Melbourne, Geelong, Melton and Sunbury
Western Australia Perth (expected to be available in February 2020)

Doordash Application Process

As a new player on the continent, DoorDash certainly needs a lot of delivery partners or also known as Dasher. This is an opportunity for you to be a part of their efforts to become an on-demand food delivery market leader in Australia.

In case you are interested in how to become a DoorDash delivery driver or commonly referred to as Dasher, here we provide the delivery driver application procedures in Australia.

  1. Visit DoorDash Sign up page
    Visit the official DoorDash Delivery Driver registration page by following the banner below.
    DoorDash Driver Banner
  2. Filling Profile Informations
    After redirected to the signup page, enter your basic contact information such as an email address, your first and last name, phone number.
    doordash delivery driver australia

    DoorDash Registration Page

  3. Schedule Dasher Orientation
    Before starting to deliver foods, you must go through Dasher Orientation. On the orientation day they are going to do the following:

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    • Introduction to Doordash service and how it works.
    • Consent to a background check by filling up the National Crime Check (NCC) form on the link that they will provide.
    • They will give you a Red Card along with Doordash gear including Hot Bag and T-Shirt.
    • Help you install Doordash Driver app and fill in your bank details.

    You can schedule an orientation by returning to the sign-up page and selecting “Already Started Signing Up?” link below Get Started button, put your email and phone to sign in.

    After successfully signing in, click “Schedule Orientation” to see Orientation dates, times, and locations. Don’t forget to attend the session.

    Dasher driver orientation

    Dasher Schedule Orientation

    After selecting the orientation schedule, you will receive a confirmation along with the address where the orientation can be done in your city.

    DoorDash Orientation Confirmed

    Orientation Confirmed

    Tips

    Dasher orientation slots in new cities sometimes fill up quickly due to high demands. So if you don’t see any schedule, please return on the schedule page on a regular basis. Orientations are usually put in every week.

    Having a question about Driver Orientation such as office location, unable to schedule, no schedule slot for weeks after sign up. Try to reach the team via australia-dasher-onboarding@doordash.com

  4. Account Activationtion
    During the orientation, you will be prompted to complete a background check. Dashers are eligible for activation if they Pass the background check and have attended an orientation.

    Tips

    Account activation commonly take up to a month to complete, so you don’t need to worry if you are still in that time frame.

    National Crime Check (NCC) need a few days to complete the background checks. Once approved, you will receive a text message or email informing that your account has been successfully activated.

    To check the status of your driver account activation, you can open your DoorDash Driver App and choose the tab Dash in the bottom bar. If you see an option to select Dash Now then your account is active.

    However, if some parts (of the menu) of your Dasher apps are still restricted, that could mean your account is still inactive even though you have visited the orientation office. In this case, you should contact DoorDash support ASAP to find out what is holding you up from getting activated.

    Call them at 1800 958 316.

    If you are not connected or not satisfied with the answer via phone call you can also use other media to contact Dasher support.

    Tips

    Pending background checks could also prevent your account to be active. If you have queries related to its status, please get in touch with the National Crime Check (NCC) via phone 1800 080 095 or email support@nationalcrimecheck.com.au

  5. Start Delivering
    Once your account is activated, you officially become a Dasher in Australia and you are ready to Dash Now or schedule your first Dash.

DoorDash Driver Requirements

Personal Requirements
This is a requirement relating to your personal information.

  1. You must be over 18 years old
  2. Have access to an iPhone or Android smartphone
  3. Pass an online background check against your provided personal information.
    Tips

    To avoid pending account activation, before complete a background check make sure you have a valid personal identity, it can be an Australian Passport, Birth Certificate or Citizenship Certificate.

    If you do not have Australian citizenship then you must show a valid visa that provides your work rights in the country.

  4. Having an Australian Business Number (ABN). Every delivery driver in Australia are required to apply for an ABN.

Vehicle Requirements
Bicycles are the most efficient vehicles for delivering food orders, especially for delivering food in rush hour and in the city where four-wheeled vehicles find it difficult to park. Using a bicycle for delivery also waives the vehicle requirements.

Besides bicycles, you also have the option of delivery with a car or motorbike, each vehicle has its own advantages. With a scooter or motorcycle, you can reach restaurants and deliver your order faster with less effort and expenses. Delivery by car allows you to receive and deliver many food orders at one time.

If you are interested in becoming a delivery driver using a motorbike or car with DoorDash. Then you need to look at some of the requirements below.

  1. A valid domestic driver’s license
  2. Auto insurance (CTP-insured)

How does DoorDash Works and Why You Should Deliver with Them?

The way DoorDash works is similar to other services, right after your DoorDash account is fully activated you can start to schedule your first Dash. When there is a delivery request around you, you will receive a delivery opportunity notification on the DoorDash Driver app.

You can see where the location of the restaurant is, where the drop off location and what you will make from the job. You can accept, decline or pass-up the job.

doordash driver works australia

DoorDash Driver Screen and Delivery Opportunity

In brief, here is how DoorDash delivery drivers or commonly called as Dasher work when they receiving a delivery opportunity.

  1. Head over to the restaurant.
  2. Pick up the food. For orders from unaffiliated restaurants, you must manually order and pay for the food manually with the provided Red Card.
  3. Drive to the customer to drop off the meals.

Why You Should Deliver with DoorDash
In Australia, there are lots of food delivery services which you can be part of the service as a delivery driver or possibly you are currently registered as an independent contractor of some of these companies.

The following are the reasons why you should sign up as a DoorDash driver even though you have joined with other companies.

  1. Market Leader in the US Food Delivery (by Consumer Spend)
    DoorDash is not a new player in the business because the company has been launched in 2013 in the United States and operate in more than 4,000 cities globally including Sydney and Melbourne in Australia and will continue to expand.

    In its homeland, DoorDash leads the competition with 35% market share of consumer spends this year. Leaving a few other big rivals like Uber Eats which only get 25% market share. From this, we can see if more foodies in the country trust DoorDash to deliver their meals, this means more orders are delivered by their drivers.

    After successfully dominating the food delivery market in the US, they might also apply the same strategy to be able to compete with their competitors in Australia to win the competition.

  2. Easy Requirements
    You can use any vehicle to deliver with DoorDash, you can use any car or two-wheeler vehicles such as a motorcycle or bicycle. But for motorized vehicles, you must ensure that your vehicle is roadworthy and comply with local regulations, including auto insurance. This job is suitable for those who want to become a rideshare driver but constrained by requirements.
  3. Flexibility and Freedom
    As an independent contractor, you have the flexibility and freedom to determine for yourself when you start and end your work. You can make this a part-time or even once in a while job to support your personal finances.
  4. No Experience Needed
    It’s not necessary to have any prior work experience to start deliver with DoorDash. They welcome any rideshare driver and delivery partners across Australia to join their platform.

How much does Doordash pay?

As a ‘gig economy’ workers, of course, you already know that the income depends on you. As you decide for yourself when and where you should work.

As an example of how much does Dasher hourly income in Australia, you can see an earning history from early DoorDash drivers in Sydney which is shared in Facebook groups. He can make around $23 an hour with DoorDash or more than $68 from 6 deliveries for 3 hours. This is based on a Dasher Earning report screenshot via Dasher app.

There is even a driver who can get more than $200 in 3 hours, delivering 9 orders. He might get additional extra delivery pay which only applies on a special occasion like a new city launch.

doordash australia pay

Dasher Daily Delivery Jobs History

Delivery payout day-to-day may vary depending on when and where you stand. For example, deliveries during peak lunch hours in CBD likely will make you earn more than other areas and hours.

DoorDash Pay Model
The company is trying to create a pay model that is designed to make earnings fair and transparent.

Pay

DoorDash Total Earnings = Base pay (Time, Distance, Desirability) + Promotion (Peak Pay)

Base pay is determined by various factors including the driving distance, estimated activity time, traffic, parking, and wait time at the store. Deliveries that are expected to take additional time, and that are less favoured by Dashers might have a higher base pay.

Promotion is extra pay for orders that meet specific conditions. It’s offering Dashers a chance to earn even more per delivery with Peak Pay incentives. You can access the real-time information on which spots and times are eligible for peak pay bonuses directly on the Dasher app home screen heatmap.

Sign Up

doordash driver app logo
Become a Dasher
Largest food delivery platform in US and CA now available in Australia. Start earning money on your own time!

Sign up now while registration is open!

Highlights

  • DoorDash welcome any rideshare and delivery drivers
  • Easy requirements and use any vehicle to deliver
  • More restaurants listed

When do drivers get paid?
DoorDash drivers will be paid on a weekly basis, the income you get on Sunday – Monday will be paid starting Monday next week through direct deposit. The payment process takes 2-3 days to reach your account or no later than Wednesday night.

But what if you’ve still not received payment? If your payment is missing please double check your bank account information including your BSB Code and Account Number. Make sure the bank account you are using is checking accounts since DoorDash is unable to deposit payments into a saving account.

Pros and Cons Driving for DoorDash

Besides the reasons why you should sign-up as a DoorDash driver, you also need to know about the benefits and drawbacks delivering with them in Australia.

Pros

  • You can be Dasher at 18 years old, so it is suitable for students who want to earn extra money.
  • Easy personal documents and vehicle requirements when compared to rideshare service.
  • More restaurants. When opening the DoorDash customer app, you’ll notice that there are more restaurants listed on the platform. You might even find restaurants that are not listed in other food delivery app. More restaurants and meals selections could mean more opportunities for delivery.
  • More Promotions. As a newly-launched food delivery service, DoorDash definitely wants to be known by foodies in Australia by doing various promotions like free delivery for first 30 days, $15 off discount and others that will attract people to try this service. More orders mean more delivery requests for drivers.

Cons

  • The delivery pay can be low if you work in an area that is not busy. However, the app has a heatmap feature so you can find out where the busy area is in your city, so you will have a bigger chance to get peak pay promotion.
  • In contrast to rideshare drivers, as delivery drivers you have to deal with common challenges such as parking at the restaurants, finding delivery locations in buildings, long waits at restaurants and waiting for food to be prepared.
Screenshot by Sumit Bazz, Brooke Williams, Roshaffei Ferdy, Akash Bhavsar Aaron Sharman